Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Kaseya is seeking a dynamic and experienced Manager of Account Management to lead our account management team. Are you a proactive, results-driven leader ready to guide a high-performing sales team? If you thrive in a dynamic, energetic management role, Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers' success while advancing their own careers and financial growth.

Key Responsibilities:
- Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
- Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact.
- Strategic Planning: Develop and execute strategies to enhance client satisfaction, retention,



and overall account performance.
- Performance Metrics: Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed.
- Issue Resolution: Address and resolve any client issues or escalations in a timely and effective manner, ensuring client satisfaction.
- Collaboration: Work closely with cross functional teams to ensure alignment and deliver a seamless client experience.
- Reporting: Provide regular reports and updates to senior management on team's account status, client feedback, and team performance.
- Innovation: Identify opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function.
- Development: Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved.

Qualifications

📌 Manager, Account Management (Medellín)
🏢 Kaseya
📍 Medellín