United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions.

Location: Fully onsite in Medellín or Girardota

Are you up for a big challenge, like contributing to the success of our IT organization? Epiroc is a leading general productivity partner the mining, infrastructure and natural resources industries.

Epiroc stands for innovation, commitment and collaboration, which is the speed to market and industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers first choice. Epiroc is currently seeking driven individuals to take part of the Epiroc IT organization as End User Support Specialist.

Your mission:
To empower the organization through innovative, collaborative,



and committed digital solutions that enhance productivity, optimize resources, and support Epiroc's sustainable development.

Responsibilities:
In this role you will be responsible for handling two key deliveries:
Desk Side Support: The local support for the end users. You are performing all task that cannot be managed remotely or require in-depth technical knowledge, enable purchase activities, provide local guidance to the business areas.

Regional specific support: Support remote location when is need it acting as a regional team to provide in deep technical support and travel if it is required.The Microsoft 365 platform and services on the platform is accessed and used by Epiroc colleagues all over the world (almost 19 000 users).

Competences & Experiences:
2 years of experience in the area.

Intermediate english is required.

Experience with IT best practice / ITIL; ITIL v3 course is required, certification is desirable.

Proven Project

📌 End User Support Specialist (Girardota)
🏢 Epiroc Colombia
📍 Girardota