Who we are:
- About the position:
Responsibilities:
- Lead and guide the Patient concierge team
- Allocate team resources to practices / patients
- Set and monitor goals and performance measures
- Measure and evaluate quality of service provided by team
- Ensure patient satisfaction results are at the required levels
- Supports and administers process procedures and standards
- Work with team to develop policies, procedures and job aids to enable continuous improvement
- Coordinate team based training, personnel forecasting, peer appraisal, scheduling, interviewing, identification of non-monetary awards and gathering of team performance statistics

Required skills and qualifications:
- University degree




- Expertise in healthcare (US healthcare sector experience; does not need to be a nurse or doctor) and managing call center operations
- Proven track record of leading teams with >8 team members
- Expertise with CRM systems, ideally Salesforce
- Familiarity with complex or multi-line phone systems
- Ability to motivate and empower others
- Excellent conflict resolution and facilitation skills
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Excellent troubleshooting skills
- Computer literacy

📌 Junior Team Lead (Medellín)
🏢 Third Way Health
📍 Medellín