Company Description
Fygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading tech-startup focused on helping SMBs and Entrepreneurs in the LAC region to adopt eCommerce into their business strategy for continued growth.

Job Description:
Join our team of experts in customer service and tech support. Plus: You can work form home anywhere in Colombia:
- all we ask for is a stable internet connection

In This Role, You Will
- Develop a deep knowledge of the Fygaro software to remove technical barriers for our customers and help them navigate a variety of tools within Fygaro
Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
- Collaborate cross-functionally within Fygaro to more deeply engage customers with our platform,



and improve the overall customer experience
- Show composure, resilience, and flexibility in Fygaro´s fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
- Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues

We Are Looking For People Who
- Are fluent in both English & Spanish - ENGLISH FLUENCY IS ABSOLUTELY REQUIRED as you will be supporting English-speaking customers in this position.
- Possess technical aptitude or familiarity with software concepts
- Interested in building technical skills and learning about HTML, CSS, APIs and more
- Find creative problem solving fulfilling & challenging
- Are self-motivated, always curious, and consistently eager to learn
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Are able to take ownership of challenging scenarios and bri

📌 Customer Service Agent (San Vicente)
🏢 Fygaro
📍 San Vicente