Hello, Virtual Assistants

I’m Jeffrey Sackheim, an accomplished professional in the realm of investments and acquisitions, specializing in small and medium-sized businesses (SMBs) and am currently the owner of Payless Rugs.

About the company:
Payless Rugs was founded in 2002 with one goal in mind: provide shoppers an online outlet to find high-quality area rugs and home decor products at the lowest prices possible, all while delivering first class customer service. We currently have over 75,000 area rugs, custom carpet runners and accessories in our virtual catalog from the hottest designers and brands in the home decor business.

About the role:
This is a part-time remote position. The VA must be available to work in US time zones, specifically Eastern, Central, or Mountain time.

Responsibilities (but are not limited to):
- Demonstrate excellent product knowledge to address customer inquiries and facilitate sales.
- Utilize effective sales techniques to upsell and cross-sell relevant products.
- Lead Management:



- Make outbound calls to follow up with leads and potential customers.
- Maintain a proactive approach to converting leads into sales opportunities.
- Merchandise Tracking Requests: - Manage and respond to customer inquiries regarding the status and location of their orders.
- Liaise with shipping carriers and logistics partners to track shipments and provide timely updates to customers.
- Order Confirmations: - Confirm orders with customers, ensuring accuracy of product selection, quantity, and shipping details.
- Communicate any potential delays or issues related to the order fulfillment process.
- Backorder Handling: - Monitor backorders and proactively communicate updates to customers.
- Coordinate with suppliers to obtain estimated arrival dates and relay the information to customers.
- Return Requests: - Assist customers with return requests, guiding them through the process.
- Communicate with suppliers to obtain Return Merchandise Authorization (

📌 Virtual Assistant with E-commerce Experience Co (Bogotá)
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