Position OverviewAs a Call Center Representative, you will be the first point of contact for our customers, playing a crucial role in ensuring their satisfaction. This position requires strong communication skills, quick thinking, and the ability to multitask in a fast-paced environment while maintaining a professional and empathetic demeanor.Key Responsibilities
- Actively listen to customers, identify their needs, and provide appropriate solutions, information, or alternatives.
- Follow communication scripts and guidelines when handling different topics to ensure consistent service quality.
- Utilize multiple computer programs and CRM systems simultaneously to document all interactions accurately and maintain detailed customer records.
- Collaborate with internal teams and escalate complex issues to Tier 2 support or management when necessary to ensure timely resolution.
- Meet personal and team qualitative and quantitative targets/Key Performance Indicators (KPIs).

Qualifications and Requirements
- Language Proficiency:



Excellent verbal and written communication skills in both English and Spanish (B2/C1 fluency or higher is often required for bilingual roles in Colombia).
- Skills: Strong problem-solving abilities, attention to detail, and the capacity to work calmly under pressure.
- Technical: Proficiency with computers and the ability to learn new call center software and tools quickly; familiarity with CRM systems like Zendesk or Salesforce is a plus.
- Experience: Previous experience in a call center, customer service, or related field is beneficial, but comprehensive training will be provided.
- Attributes: A customer-focused mindset with a high degree of empathy, patience, and a positive, team-player attitude.
- Flexibility: Willingness to work a versátil schedule, which may include evenings, weekends, or national holidays, based on operational needs.

Job Type: Contract
Contract length: 3 months

📌 Call Center Agent (Bogotá)
🏢 Plucky
📍 Bogotá