Patient Care Coordinator - Colombia

Thrive Psychology Group is an innovative and growing company in California, Chicago, and New York, USA, specializing in women’s mental health and wellness.

Our clients are primarily high functioning, educated, professional women. We provide individual therapy, family and couples therapy, group therapy, and classes and programs to help.

We are hiring two Patient Care Coordinators for positions in Colombia.

As a patient care coordinator, you need strong written and verbal English communication skills to effectively interact with patients, clients, and their families. You must be a good listener and speaker, speak professionally and respectfully.

Responsibilities

You serve as the primary contact and face of the company to potential and existing clients.
- Answer incoming calls from clients interested in services.
- Do initial clients via phone to assess client needs and preferences.
- Setting up new meetings for interested clients on psychologists' calendars.




- Screen potential clients and schedule initial therapist intakes given client needs and preferences.
- Understand and learn psychology treatment methods and terminology to assist clients in their treatment choice.
- Get to know current psychologist and their specialties, personalities, and locations to be able to explain them to clients. (we will train you on this)
- Assist clients with any questions regarding new patient appointments, including cost, insurance. (we will train you on this)
- Develop quick connections with clients to be the face of Thrive.
- Follow-up with clients after the first psychology consults and assist in either setting up initial appointments or helping them set up a consultation with another psychologist
- Outreach clients who need to transition to the new psychologist.
- Assist with incoming emergency calls as appropriate and effectively handle any high-risk calls
- Develop strong relationships with referral partners, such as other doctors’ offi

📌 Patient Care Coordinator (Colombia)
🏢 Thrive Psychology Group
📍 Colombia