Job title

E-commerce Customer Service Representative

Location

Barranquilla Metropolitan Area

Overview

The E-commerce Coordinator is responsible for coordinating online order processing and handling product data management on E-commerce platforms with retail customers and accounts.

Responsibilities

- Monitor daily online sales operations.
- Ensure timely order fulfillment and accurate email communications with customers.
- Coordinate directly with the Logistics and Operations teams for shipment of orders, cancellations, returns, or exchanges.
- Collaborate with the Customer Service department when routing claims.
- Manage the online catalog and product data: enter all product information including prices and imagery, categorize products, and merchandise on site using the backend interface.
- Oversee setup with fulfillment centers (coordinate orders, transfers of stock, receiving, etc.).




- Manage additional web-related projects as assigned.

Requirements

- Proven experience working with E-commerce platforms, such as Shopify, Amazon, Mercado Libre, Shein, AllyExpress, and others.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Excellent communication and coordination skills for cross-functional teamwork.
- Basic knowledge of logistics, order fulfillment, and inventory management is a plus.

Seniority level

- Entry level

Employment type

- Full-time

Job function

- Administrative and General Business

Industries

- Transportation, Logistics, Supply Chain and Storage

#J-18808-Ljbffr

📌 E-commerce Customer Service Representative (Barranquilla)
🏢 Lean Solutions Group
📍 Barranquilla