ContactPoint360 is seeking a dynamic Trainer to shape our talent development strategy in a fast-paced BPO environment. You will design impactful learning experiences, deliver sessions, monitor performance, and provide data-driven feedback to agents and leaders.
You will conduct weekly and monthly evaluations, use data systems to track progress, and uphold high standards across support channels. This role offers a clear career path with mentorship and opportunities to elevate customer experience.
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📌 BPO Training Designer & Performance Coach (Bogotá)
🏢 CP360
📍 Bogotá