Real-Time Floor Support Specialist (Bilingual) (Bogotá, D.C.)

Real-Time Floor Support Specialist (Bilingual) (Bogotá, D.C.)

12 sep
|
Sutherland
|
Bogotá, D.C.

12 sep

Sutherland

Bogotá, D.C.

Sutherland in Bogotá, Colombia seeks a Floor Support Specialist to provide real-time operational support to frontline agents across multiple channels. You will assist with process questions, system navigation, escalation management, and documentation, working with Operations, Quality, Training, and Workforce Management to improve performance and ensure compliance.

Requirements include a High School Diploma, 2+ years in contact center or technical support, native Spanish and basic English, plus

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📌 Real-Time Floor Support Specialist (Bilingual) (Bogotá, D.C.)
🏢 Sutherland
📍 Bogotá, D.C.

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