Requirements
· Required – Technical Skills
· Experience building reports and dashboards in Power BI
· Strong knowledge of Data Modeling, DAX, Power Query
· Solid SQL skills for query development and troubleshooting
· Experience with SQL Server databases
· Experience with Microsoft Fabric or similar data platforms
· Experience supporting business users with reporting and data requests
· Experience managing BI platform access and permissions
· Experience working with ticketing and service request processes
· Ability to document reports, data sources, and support procedures
· Experience handling multiple requests and priorities simultaneously
· Required – Soft Skills
· Analytical thinking
· Problem-solving skills
· Strong communication skills
· Customer service orientation
· Attention to detail
· Organization and prioritization skills
· Team collaboration
· Ability to translate business needs into reporting solutions
· Service-oriented mindset
Nice to Have (Technical Skills)
· Experience supporting manufacturing or multi-site organizations




· Familiarity with ERP data sources, SAP, QAD
· Experience with ServiceNow, Freshservice, or similar ticketing tools
· Experience in centralized Data & Analytics teams
· Experience supporting multiple business functions
Responsibilities (Activities to perform)
· Serve as first point of contact for Data & Analytics support requests
· Diagnose and resolve reporting and data-related issues
· Support users with reporting, data access, and analytics needs
· Design, develop, and maintain Power BI reports and dashboards
· Create and troubleshoot SQL queries across Microsoft Fabric and SQL Server environments
· Process and manage user access requests for Power BI platforms
· Document report logic, data sources, and troubleshooting procedures
· Escalate complex data, infrastructure, or platform issues when necessary
· Maintain knowledge articles and support documentation
· Analyze business requirements and recommend reporting solutions
· Supp

📌 Data Analyst Sr (Bogotá)
🏢 Softtek
📍 Bogotá