Location Barranquilla, Colombia
Schedule Monday to Friday 800 AM 500 PM 900 AM 600 PM EST
Type FullTime
Modality Onsite
English Level Advanced C1

About the Role
We are looking for an Employee Support Representative to provide exceptional assistance to employees through phone, email, and chat channels. This role serves as the first point of contact for employee inquiries, helping resolve issues related to onboarding, employee portals, password resets, payroll documentation, and other HRrelated requests.
The ideal candidate is customerfocused, detailoriented, and comfortable working in a fastpaced BPO environment while managing multiple tasks and communications simultaneously.

Responsibilities
Employee Support Communication
Handle inbound calls from employees professionally and efficiently.
Respond to employee inquiries via email and live chat.
Provide guidance regarding onboarding processes and company resources.
Assist employees with portal access, password resets, and accountrelated concerns.
Support requests related to paystubs, W2 forms, and general HR documentation.
Problem Solving Case Resolution
Investigate and resolve employee concerns in a timely manner.
Utilize internal resources and knowledge bases to provide accurate information.
Escalate complex issues to the appropriate department when necessary.




Maintain a positive employee experience throughout every interaction.
Documentation Administration
Document all interactions accurately within internal systems.
Maintain detailed notes and case records.
Ensure compliance with company procedures and service standards.
Meet productivity and quality expectations.

Requirements
Must Have
Advanced English level C1.
Minimum 1 year of experience in Customer Service, Call Center, Contact Center, HR Support, or BPO environments.
Strong verbal and written communication skills.
Ability to multitask and work under pressure.
Excellent documentation and data entry skills.
Strong attention to detail.
Proficiency in Microsoft Office.
Preferred
Experience supporting employees or internal customers.
Experience with onboarding processes.
HR, Administrative Support, or Employee Services background.
Knowledge of ticketing systems, CRM, or internal support platforms.
Bolsa de trabajo Colombia ofrecemos puesto de Bilingual CSR Agent Employee Services C1 English para el sector de Administracion Oficina en la empresa SOLVO S.A.S de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual CSR Agent Employee ServicesEnglish (Medellín)
🏢 Solvo
📍 Medellín