We are building a bank from scratch in Colombia and scaling physical card delivery across the country.
The Delivery team is responsible for getting cards into the hands of our customers - on time, at scale, and through a network of postal partners and on-ground ambassadors. As we grow, the complexity of this operation grows with it: more partners, more edge cases, more data to track.
We are looking for a Business Analyst toown the analytical and operational layer of this delivery ecosystem - resolving issues with postal partners, shaping the ambassador experience, expanding integration capabilities, and improving how we track inventory end-to-end.
Challenges that await you:
- Analyzing problematic card delivery cases, identifying patterns, and conducting root cause analysis.
- Leading communication with postal services on incident resolution and process improvement.
- Tracking resolution status and documenting outcomes.
- Identifying and scoping new functionality needed from postal operators and leading negotiations to get it built or enabled.




- Communicating with local postal service representatives in Spanish.
- Documenting partner agreements and following up on commitments.
- Collecting feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis.
- Structuring findings, formalizing hypotheses, and writing user stories and acceptance criteria for the development team.
- Auditing the current inventory tracking process, identifying gaps and bottlenecks.
- Preparing proposals to improve transparency and automate stock movement tracking.
- Collaborating with Engineering, Product Analytics, Legal, and Finance teams to align on delivery operations and drive improvements.

What makes you a great fit:
- 3+ years of experience in business analysis or operations in fintech, banking, or logistics.
- Strong process thinking and ability to diagnose operational problems end-to-end.
- Experience working with external partners or vendor

📌 Business Analyst (Colombia)
🏢 platacard
📍 Colombia