Alarm.com, a fast growth entrepreneurial technology company, is seeking an ambitious and self-directed individuals that have proven customer support and operations experience to join our International team working from our office in Bogota, Colombia. This is a hybrid position working three days in office. This International Technical Support Associate will be a service minded and reliable team member to create and manage the technical support help for our international channel partners. This person is responsible for satisfying our channel partner’s needs for quick, thorough and reliable responses to a broad variety of service requests, ranging from product information, pricing, contracts updates, logistics status, requests for marketing support, and more.

RESPONSIBILITIES

The primary job responsibilities will include:
- Providing exceptional technical support for our authorized dealers, distributors, and customers in the LATAM region, using various means to troubleshoot technical concerns and research possible solutions.




- Providing thorough documentation for calls taken including encountered issues, resolutions, and follow-up required using the company’s web-based support system.
- Developing and/or revising technical support documentation for products and processes.
- Collaborate with other team members to ensure on-going improvements in quality and service.
- Monitor support queues and bring attention to interaction queue that requires additional assistance.
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions.
- Act as a reference point for questions or doubts coming from the support team.
- Assisting with technical trainings and pre-sales tech support for new product releases in coordination with the Sales Engineering team.
- Other duties as assigned

REQUIREMENTS
- Fluency in English and Spanish (written and oral).
- 2+ years of work experience in technical support and/or sales.
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📌 Technical Support Associate (Bogotá)
🏢 Alarm.com
📍 Bogotá