System Administrator

Fecha: 9 sept 2026

Working Location:

What We Are Looking For

We are seeking a System Administrator responsible for ensuring the smooth operation of IT services, identity management, and application access across the organization. This role requires expertise in ticket management, Single Sign-On (SSO) administration, change management processes, and user support, while maintaining high service quality and operational efficiency.

Responsibilities
- Monitor and triage incoming IT support tickets based on priority, impact, and urgency
- Categorize, assign, and elevate tickets to the appropriate teams or specialists
- Track service level agreements (SLAs) and ensure timely resolution of requests
- Communicate effectively with end users regarding ticket status and resolution activities
- Maintain and improve support documentation, operational procedures, and runbooks
- Configure and maintain Single Sign-On (SSO) integrations using protocols such as SAML and OIDC
- Onboard new applications into identity platforms including Okta, Azure AD, and Google Workspace




- Manage user provisioning, deprovisioning, and group-based access controls
- Troubleshoot authentication, authorization, and access-related issues across integrated applications
- Maintain accurate documentation of application inventories and identity configurations
- Submit, document, and execute infrastructure and system changes according to established change management procedures
- Prepare change requests, including risk assessments, rollback plans, and implementation plans
- Coordinate approvals and implementation activities with stakeholders
- Execute approved changes during maintenance windows and validate successful implementation
- Document outcomes and ensure compliance with change management standards

Requirements and Qualifications
- 3+ years of experience in System Administration or IT Support
- Experience with identity providers and SSO technologies
- Knowledge of SAML, OIDC,

📌 System Administrator (Bogotá, D.C.)
🏢 GFT TECHNOLOGIES
📍 Bogotá, D.C.