CoE Analyst for Mosaic Infrastructure Managed Services

Are you passionate about documentation, operational structure, and being a key player in general IT service transition projects? Join Auxis as a CoE Analyst for our new Mosaic Infrastructure Managed Services engagement, a multi-country project spanning ~60 sites across the United States, Canada, Brazil, Peru, and Paraguay.

What you'll do:
- Be an active part of the transition phase: capture and organize knowledge from the client and incumbent provider (runbooks, inventories, escalation maps).
- Build and maintain the project's documentation library (SOPs, inventories, network/site documentation).
- Validate and reconcile environment data (sites, devices, servers, applications, circuits).
- Support onboarding of new team members with orientation materials.
- Produce recurring reports and dashboards (SLA/KPI, volume trends, transition status).
- Track continuous improvement initiatives through to closure.
- Support the ITSM Manager and delivery leads with process documentation and quality checks.




- Coordinate logistics for governance meetings (agendas, minutes, action tracking).

What we're looking for:
- Bachelor's degree in IT, Business Administration, Industrial Engineering, or related field (or equivalent experience).
- 2+ years in IT operations support, service management, PMO, or similar analyst role.
- Strong documentation and information organization skills.
- Advanced Excel and PowerPoint.
- High attention to detail and disciplined follow-through on action tracking.
- Advanced English (verbal and written).
- Ability to work with technical stakeholders across multiple countries.

Nice to have:
- ITIL Foundation certification or familiarity with ITIL concepts.
- Experience supporting an IT transition, service takeover, or outsourcing program.
- Familiarity with ServiceNow (or similar) and Power BI.
- Experience in a managed/shared services environment.
- Bilingual English/Spanish or English/Portuguese (a p

📌 Center of Excellence Analyst (Bogotá)
🏢 Auxis
📍 Bogotá