Why SoftwareOne?
SoftwareOne is a integral provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
The role
Bilingual Support Analyst (Global IT Support - LATAM)




Are you passionate about technology and helping people solve technical challenges? Do you enjoy delivering outstanding support in a multicultural and fast-paced environment? Are you looking for an opportunity to grow your IT career while supporting colleagues across the globe? Join our Global IT Support team and play a key role in ensuring a seamless technology experience for employees across LATAM and beyond. As a Bilingual Support Analyst, you will troubleshoot technical issues, manage access requests, and provide exceptional support while collaborating with global teams in a follow-the-sun model.
Key Responsibilities
- Resolve support requests and incidents through the IT service management platform, ensuring timely communication and resolution.
- Provide technical support for Windows, macOS, Microsoft 365, Teams, Outlook, VPN, and other end-user technologies.
- Manage user accounts, permissions, and access requests within Entra ID and Active Directory.
- Support onboarding and offboarding activities, ensuring employees have the right access and equipment.
- Collaborate with infrastructure and technical teams to investigate and resolve complex issues.
- Create and maintain knowledge articles and

📌 Bilingual Support Analyst (Bogotá, D.C.)
🏢 Softwareone Deutschland
📍 Bogotá, D.C.