- With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
- Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
- Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
- Contributes to continues improvement of the Service Desk knowledge base.
- Delivers results in support of the organizations SLAs.
- Assists with special projects as assigned

What Success Looks Like In This Role
- With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality,



o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
- Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
- Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
- Contributes to continues improvement of the Service Desk knowledge base.
- Delivers results in support of the organizations SLAs.
- Assists with special projects as assigned

You will be successful in this role if you have:
High School diploma or GED required
Generally, less than 1 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualifie

📌 Agente de Mesa de Ayuda (Oriente Antioqueño)
🏢 Unisys
📍 Oriente Antioqueño