Unisys is seeking a Service Desk professional in Bogotá to provide first line user support, guiding users to restore functionality and resolving hardware, software, and connectivity issues via remote access tools.
You will escalate complex problems to higher resolver teams, manage tickets to closure, keep users informed, and contribute to the knowledge base while adhering to SLAs. A High School diploma or GED is required and experience is typically under one year.
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📌 Especialista de Mesa de Ayuda - Soporte de Primer Contacto (Bogotá)
🏢 Unisys
📍 Bogotá
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