Sutherland Integral in Bogotá, Colombia, seeks a Senior Team Leader to drive operational performance across multiple teams, queues, and service channels. You will guide Team Leaders with coaching and performance management, ensuring service quality, productivity, and customer experience.The role partners with Workforce Management, Quality, Training, Process Excellence, Analytics, IT, and other functions to sustain excellence, implement action plans, and lead continuous improvement initiatives in#J-18808-Ljbffr