The Senior Operations Director at Lean Solutions Group is responsible for leading the strategy, performance, and long-term success of a portfolio of enterprise-level accounts. This role ensures operational excellence, client satisfaction, financial performance, and alignment with company-wide initiatives while driving scalability, innovation, and sustainable growth. The adecuado candidate is an experienced operations leader with a strong background managing complex client relationships, developing high-performing leadership teams, and overseeing large-scale operations.

This individual combines strategic thinking, business acumen, and operational expertise to deliver exceptional results and support organizational growth.

Requirements

- Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
- 4+ years of experience leading operations teams in a senior leadership role within a BPO, logistics,



or service-driven environment.
- Proven experience managing enterprise-level accounts and executive client relationships.
- Strong experience leading Directors, Senior Managers, Operations Managers, or equivalent leadership structures.
- Demonstrated ability to drive operational excellence, process improvements, scalability, and business growth initiatives.
- Experience overseeing account profitability, cost control, operational metrics, and strategic planning.
- Strong analytical, reporting, and decision-making skills with the ability to present business insights to executive stakeholders.
- Advanced English proficiency (C1–C2 level) is required due to frequent interaction with U.S.-based clients and executive leadership.

📌 Senior Director of Operations (Campo de La Cruz)
🏢 Lean Solutions Group
📍 Campo de La Cruz