Company Description

SGS is the integral leader in inspection, testing and certification, setting the international benchmark for quality and integrity. Through GBS by SGS, we centralize essential services such as Finance, Human Resources, IT and Procurement to drive efficiency and innovation. Our GBS Americas hub in Bogotá supports transformation across Latin America and North America, enabling smarter operations and delivering exceptional value to our clients worldwide.

Job Description

Main Responsibilities
As a Senior Collection Specialist, you will be an integral part of the Bill to Cash (B2C) team, responsible for overseeing and managing the collection of outstanding customer payments. Primary duties include conducting collection calls and correspondence in a fast-paced, goal-oriented environment, focusing on aging reports and established strategies. You will provide excellent customer service to resolve collection issues, discrepancies, and open positions, ensuring timely and accurate documentation of all activities.
In this role,



you will work closely with cross-functional teams to maintain accurate records of customer payment statuses, including daily and month-end reports shared internally and externally. You will perform customer account reconciliations, review and distribute periodic account statements, and provide feedback on actions in collaboration with the Accounts Receivable (AR) team. Additionally, you will provide input on bad debts and write-offs, escalate issues and disputes as necessary, and ensure full compliance with SGS policies and procedures.
Your expertise will be crucial in presenting financial data, particularly regarding major overdue invoices and aged debt. As a Subject Matter Expert (SME) in collections, you will help identify process improvements, propose new solutions, and lead collection training within the team. Your ability to manage complex collection activities efficiently and effectively will be key to ensuring smooth financia

📌 Senior Collections Specialist (Bogotá)
🏢 SGS
📍 Bogotá