Junior Personal Life Manager (PLM) – UK Late-Night Shift
Location: Remote (LATAM or PH)
Working Days: Wednesday to Sunday (Mondays & Tuesdays OFF)
Regular Hours: 4:00 PM – 12:00 AM UK Time
Salary: $1,500 USD/month base + quarterly bonus (20–30% average)
Start: Immediate
About the Role
We are seeking a Junior Personal Life Manager to join our team, providing high-touch support for ultra-high-net-worth clients (behaving as a Personal Assistant for their personal lives). This is a late-night concierge role, requiring someone meticulous, organized, proactive, and able to manage urgent requests with absolute precision.
You will primarily work via our in-app chat (WhatsApp-like), delivering world-class service and creative solutions for demanding clients. This role is critical to ensuring seamless coverage during UK late-night and early-morning hours.
Key Responsibilities
-
Deliver exceptional client service through in-app chat, ensuring 100% accuracy in executing client nuances and specific requests.
being able to shift instantly from a quiet hour to handling multiple high-priority, urgent requests under strict SLAs.
-
Strictly follow internal processes, accurately logging and updating all client interactions in our proprietary software/CRM in real-time.
-
Apply resourceful problem-solving to client needs without relying on a script (e.g., sourcing 300 handmade tortillas on short notice or tracking down sold-out luxury goods).
-
Collaborate transparently with the team: proactively flag roadblocks, ask for support when a request is challenged, and ensure flawless documentation for shift handovers.
Adecuado Candidate
-
Luxury, hospitality, or high-paced customer service experience supporting demanding, high-net-worth individuals (UHNWI).
-
Extensive experience handling customer service through digital platforms, ticketing systems, or CRMs.
-
High level of resourcefulness and "street-smarts", someone w