Were seeking a detailoriented, parttime Scheduling Support Specialist to support documentation integrity and schedule management across our regions. This role is central to keeping session documentation clean and current, minimizing lost service hours from cancellations, and maximizing makeup session capture. The position requires availability during overnight and and early morning U.S. hours to process schedule changes before the clinical day begins.
Key Responsibilities
Documentation Management
Monitor and track open session notes daily issue reminders via email and text message and escalate aging notes per established thresholds
Link session notes to corresponding appointments and lock completed documentation within required timeframes
Conduct ongoing data cleanup and reconciliation within Passage EHR, flagging discrepancies to clinical leadership
Maintain documentation compliance reports and provide weekly status summaries
Schedule and Cancellation Management
Process overnight and early morning cancellation notifications update systems and notify affected staff and families before the start of the clinical day
Maintain and apply client backup availability records to convert cancellations into rescheduled sessions
Coordinate RBT coverage requests through regional coverage channels to fill open sessions




Track cancellation and makeup data by client, technician, and region produce recurring reports against organizational targets
Program Support
Support cancellation reduction initiatives, including staff recognition programs and tracking of participation
Support consistent use of client commitment and attendance expectations at intake and onboarding
Performance Metrics
Cancellation rate maintained below 20
Makeup session capture rate of 50 or higher
Open notes resolved within organizational timeframe standards
Accuracy and timeliness of linking and locking
Qualifications
2 years in administrative, scheduling, or healthcare operations support, preferably in ABA, behavioral health, or a multisite clinical setting
Experience with EMR or practice management systems Passage experience strongly preferred
Strong written English communication skills

Bolsa de trabajo Colombia ofrecemos puesto de Scheduling Support Specialist Bilingual para el sector de Atencion a clientes en la empresa Remote Staffing International SAS de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Parcial.

📌 Scheduling Support Specialist Bilingual Part Time (Medellín)
🏢 Remote Staffing International
📍 Medellín