About the Role
Were looking for a creative and customerfocused Graphic Designer Key Account Manager to manage client relationships while designing custom apparel for a U.S. customer base.
This is a unique hybrid role combining graphic design, account management, and project coordination. Youll guide customers from their initial idea through the design process, artwork approval, production coordination, and final delivery. Every customer you work with has already expressed interestthere is no cold calling or outbound prospecting.
The ideal candidate enjoys balancing creativity with customer communication, thrives in a fastpaced environment, and takes ownership of every project from start to finish.
What Youll Do
Customer Relationship Management
Manage inbound customer conversations through email and text.
Understand customer needs and recommend the best design and product solutions.
Guide customers from concept through order completion.
Build longterm customer relationships through exceptional service.
Graphic Design
Design custom apparel using Adobe Photoshop and Adobe Illustrator.
Create productionready mockups and artwork.
Adapt designs for different decoration methods, including screen printing and embroidery.
Ensure artwork meets production specifications and quality standards.
Project Coordination
Manage multiple customer orders simultaneously.
Coordinate artwork approvals, proofs, production timelines, and deliveries.
Collaborate with production teams to ensure projects are completed on schedule.
Prioritize customer projects based on engagement and deadlines.
Account Order Management
Maintain accurate customer and order information within CRM systems.
Track project progress from inquiry through delivery.




Ensure all customer communications and project details remain organized and up to date.
What Were Looking For
Required Qualifications
Advanced English proficiency C1 with excellent written communication skills.
Professional experience as a Graphic Designer with a strong portfolio.
Advanced proficiency in Adobe Photoshop and Adobe Illustrator.
Strong understanding of typography, composition, color theory, and visual design principles.
Knowledge of print production requirements and artwork preparation for screen printing and embroidery.
Experience communicating directly with customers.
Excellent organization and time management skills.
Selfmotivated with the ability to work independently in a remote environment.
Reliable computer and internet connection.
Preferred Qualifications
Experience within the custom apparel, promotional products, or merchandise industry.
Previous experience in Account Management, Customer Success, or Sales.
Bachelors degree in Graphic Design or a related field.
Familiarity with U.S. college organizations or branded merchandise markets.
Candidate Evaluation Considerations
To ensure success in this role, the following factors will be carefully evaluated during the selection process
Portfolio demonstrating strong graphic design and creative problemsolving skills.
Understanding of printready artwork and production limitations.




Ability to communicate professionally with U.S.based customers.
Strong project management and organizational abilities.
Customer service mindset with excellent attention to detail.
Ability to manage multiple projects while maintaining quality and deadlines.
What Success Looks Like
Customers receive outstanding service from initial inquiry through final delivery.
Creative designs successfully translate into highquality finished products.
Orders are completed accurately and delivered on schedule.
Customer relationships generate repeat business and positive experiences.
Projects remain organized, efficient, and profitable from beginning to end.
Why Join Us
Fully remote opportunity.
Competitive compensation.
Creative role combining design, customer relationships, and project management.
Work directly with U.S.based customers in a collaborative environment.
High level of ownership and autonomy.
Longterm growth opportunity within a growing company.
Important Notes
Applications may receive priority consideration if candidates
Submit a graphic design portfolio.
Have experience preparing artwork for print production.
Demonstrate excellent English communication skills.
Have previous customerfacing experience.
Are comfortable working independently in a fastpaced remote environment.
Applications without a portfolio will not be considered.
This is a fully remote telecommute position.
Bolsa de trabajo Argentina ofrecemos puesto de Graphic Designer and Key Account Manager para el sector de Diseno Artes graficas en la empresa Hire Emerald Inc de . Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Graphic Designer and Key Account Manager (Colombia)
🏢 Hire Emerald
📍 Colombia