? We’re hiring: Quality & Training Supervisor
Are you passionate about developing teams, driving quality excellence, and creating impactful learning experiences? Join us as our next Quality & Training Supervisor and help shape performance, engagement, and operational success.
? Key Responsibilities
? Team Leadership & Performance
• Lead daily execution and workload management for Training and Quality teams
• Monitor deliverables, priorities, and business objectives
• Conduct follow-ups and ensure accountability across the team
• Escalate risks and performance concerns proactively
? Coaching & Team Development
• Conduct regular one-on-ones and support development plans
• Facilitate team meetings and performance conversations
• Drive engagement, ownership, and professional growth
• Identify skill gaps and implement improvement actions
? Training Excellence
• Oversee onboarding, refreshers, upskilling initiatives, and nesting support
• Ensure training content remains updated and aligned with client expectations
• Track learner readiness, certifications, and performance outcomes




• Partner with Operations to address development opportunities
✅ Quality Management
• Lead quality initiatives, calibrations, audits, and improvement plans
• Analyze trends, performance drivers, and customer experience opportunities
• Ensure consistency across evaluations and coaching actions
? Client & Stakeholder Management
• Participate in client meetings, business reviews, and performance updates
• Present insights, action plans, and improvement initiatives
• Collaborate closely with Operations, HR, WFM, Recruitment, and support teams
? Reporting & Continuous Improvement
• Manage reports, dashboards, and performance tracking
• Recommend process improvements and maintain documentation standards
• Drive initiatives that improve productivity, quality, and client satisfaction
? Requirements
Must have:
✔ B2–C1 English level
✔ Minimum 1 year of experience as a Training Supervisor or Quality Superv

📌 Quality and Training Supervisor (Bogotá)
🏢 Tdcx
📍 Bogotá