About the Role
The Paralegal Group Leader ensures that all team members joining the Firm have a fantastic experience. They must coordinate with the paralegal Team Leaders consistently to ensure the team is meeting their quality and target outputs. The Paralegal Group Lead develops those beneath them to become stronger leaders and shines at exemplifying our core values and influencing their team to embody them as well.

Your Key Contributions
- Responsible for up to 3-5 paralegal team leaders (each of whom support up to 5-6 paralegals)
- Lead team leaders to ensure team members follow standard processes

-Implement and own SOP by which team leader will perform their job duties and work with team leader on any proposed improvements to that SOP
- Lead team leaders to ensure team meets daily/weekly individual and team quality and output targets

-Review team progress on run charts, error trackers and any other KP trackers daily and immediately raise any issues with TL falling short of targets
-Support the TL in implementing a catch-up plan as needed,



solving for root cause when team targets are not met to prevent recurrence
-Work with TL to reach quality targets as set in conjunction with leadership
-Gemba walk with each TL at least 1x per week in team meeting to understand how TL conducts the meeting, tracks performance, provides feedback and tackles problems with their team members
- Participate in developing and carrying out initiatives to support teams in meeting firm targets and case submission goals

-Work with the TLs to implement any improvement initiatives aims to meet firm quality and output targets and case submission goals
-Gain familiarity with the capacity tracker and discuss with leaders how this plays into firm quality and output targets and submission goals
- Lead TL through improvement efforts with their team

-Hold regular target review meeting with each TL to discuss reasons quality and output team targets were met and/or not met and the SOP(s) for t

📌 Paralegal Group Lead (Colombia)
🏢 The Lisinski Law Firm
📍 Colombia