Job Summary

The Infrastructure Manager is the senior delivery leader for the Mosaic Infrastructure Managed Services engagement, accountable for the day-to-day operational performance of all delivery towers - ITSM & Governance, Managed Network Services, End-User Computing, Data Center & Cloud, and the shared 24x7 NOC - across a multi-country environment covering roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay, serving approximately 16,000 users. In addition to technical delivery leadership, this role carries the service delivery management responsibilities for the account: presenting Service Level Reviews, leading operational and executive governance meetings with client leadership, owning the client relationship at the delivery level, and translating operational performance into business terms. The role requires an unusual combination of deep infrastructure operations expertise, people leadership across multiple technical teams, strong executive presence, and solid business acumen.

Responsibilities
- Own end-to-end operational delivery across all towers,



ensuring services are delivered to contractual scope, quality standards, and SLA commitments.
- Lead and develop the tower leads (NOC Lead, Network Engineer Lead, End-Point Lead/Architect, Systems Engineer Lead) and the broader delivery organization, setting priorities, resolving cross-tower conflicts, and building a high-performing team culture.
- Prepare and present Service Level Reviews to client stakeholders, translating SLA/KPI performance, trends, and improvement actions into clear, business-relevant terms.
- Represent Auxis delivery in executive meetings with client leadership, including monthly operational reviews and quarterly business reviews, with the presence and communication skills to engage credibly at the executive level.
- Own the delivery-level client relationship day to day: manage expectations, communicate proactively on risks and issues, and build trust with client op

📌 Infrastructure Manager (Bogotá)
🏢 Auxis- US
📍 Bogotá