DiDi Integral Inc. is hiring an Operations & CX Lead to steer and scale Driver & Community Operations across Colombia and LATAM.
You will lead BPO teams, drive engagement/retención strategies for our partner drivers, manage operational budgets, and build data-driven processes that elevate the user experience. The role requires 3+ years in Operations, CX, or PM in high-volume tech environments, hands-on driver engagement and BPO management, strong Excel analytics, and fluent Business English.