- Lead Addi’s Corporate IT function, team, infrastructure, networking, and vendors
- Establish and operate a structured IT service-management model with intake channels, ownership, priorities, SLAs, escalation paths, and stakeholder communications
- Define service baselines and annual targets for response time, resolution time, SLA attainment, backlog age, reopen rate, and internal customer satisfaction
- Maintain a visible weekly service dashboard and eliminate root causes of high-volume ticket categories
- Build and develop a high-performing CorpIT team with clear roles, service ownership, coverage expectations, operating cadences, 1:1s, feedback, and development plans
- Lead complex incidents and escalations across networks, endpoints, identity, collaboration tools, office connectivity, and critical SaaS platforms
- Implement incident workflows, monitoring, alerting, runbooks, asset records, network diagrams, and support documentation
- Own the CorpIT roadmap and deliver network upgrades, office connectivity improvements, endpoint lifecycle enhancements, tooling migrations,



monitoring enhancements, automation, and service-management maturity projects
- Manage LAN/WAN, Wi-Fi, VPN, DNS, DHCP, internet links, firewalls, and network segmentation
- Establish capacity, redundancy, monitoring, backup, and recovery standards for corporate infrastructure
- Maintain hardware, software, license, vendor, contract, warranty, and ownership inventories across the asset lifecycle
- Ensure endpoint baselines, patching, configuration, encryption, and device management meet security and audit requirements
- Manage vendors, contracts, service performance, escalations, renewals, and costs
- Produce the operating budget and forecast, identifying optimization opportunities
- Build relationships with People, Finance, Legal, Procurement, Workplace, Cybersecurity, Engineering, and business leaders

Requirements
- 7+ years in Corporate IT, IT operations, infrastructure, networking, or serv

📌 IT Manager (Bogotá, D.C.)
🏢 Jobtailor
📍 Bogotá, D.C.