PerkUp is a fast‑growing HR Tech startup disrupting the $242B corporate gifting industry. Our platform lets employers send high‑quality swag, gifts, gift cards, and rewards to employees globally — with On Demand fulfillment, 9 warehouses across 4 continents, and 60+ HRIS integrations. To learn more, visit perkupapp.com.

We are looking for a Customer Success Manager to own a portfolio of accounts, drive expansion revenue, and ensure every client gets maximum value from the PerkUp platform. This is a quota‑carrying role. CSMs at PerkUp are expected to deeply understand each client's business, proactively generate bulk swag opportunities, put out quotes consistently, and close expansion agreements. You will work cross‑functionally with Design, Operations, and Warehousing on a daily basis to make sure orders are executed flawlessly and delivered on time.

Key Responsibilities

Quota & Bulk Swag Order Management
- Own a monthly and quarterly quota for bulk swag orders processed and total GMV generated from your accounts




- Proactively reach out to clients to surface upcoming needs — events, new hire kits, employee gifting campaigns, and seasonal opportunities
- Build and send quotes for bulk swag orders inside the PerkUp platform; follow up persistently to close
- Manage the full order lifecycle from quote to delivery: artwork approvals, proof reviews, production timelines, warehouse routing, and final fulfillment confirmation
- Coordinate daily with the Design, Operations, and Warehousing teams to ensure orders stay on track and are executed to spec
- Handle exceptions and escalations — out-of-stock substitutions, supplier delays, international customs issues, and last‑minute changes
- Manage urgent and time‑sensitive orders with clear internal communication and client updates throughout

Expansion & Account Growth
- Develop a deep understanding of each client's business, gifting strategy, and upcoming programs to identify expansion opportunities before they ask
- Propo

📌 Customer Success Manager (Medellín)
🏢 PerkUp
📍 Medellín