Title: Experience Coach, Global HR Operations

Requisition ID: 271086

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Purpose

The Experience Coach is responsible for supporting Consultants, Advisors and Specialists across Global HR Operations teams – including but not limited to Global Employee Servicecs, HR Data Management, Benefit & Leave Experience, and Onboarding Experience to deliver accurate, effective and efficient responses through all available channels to HR-related inquiries from a diverse range of internal and external partners, including: employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. This role is also responsible for providing: escalated inquiry support for complex inquiries, additional channel support, , and relief management support, as required to ensure seamless operations globally.

Accountabilities
- Provides day-to-day guidance to team members – including Consultants, Advisors,



and Specialists – on the optimal use of HR systems and processes to drive accurate, efficient, and effective responses for direct access (self-service/system support) and divers inquiries related to HR polices and procedures from internal and external stakeholders across geographies.
- Delivers monthly shadowing sessions to share global best practices, promost use of direct access/self-service tools and system capabilities, and provide on-the-spot coaching to team members. Ensures these sessions are relevant to the unique requirements of each operational area, such as Employee Services, HR Data Management, Benefit & Leave Experience, and Onboarding Experience.
- Participates in, and supports, change initiatives across the General HR Operations teams, ensuring effective communication and adoption of new processes, technologies, and tools in alignment with organizational objectives.
- Contributes to the e

📌 Experience Coach, Global HR Operations (Bogotá)
🏢 Scotiabank
📍 Bogotá