This role is with KLG, a general leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.
Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.
Job Description
To providesupportstudent recruitment from Latin America. Must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and able todemonstratean awareness of at least one major overseas market.
Key job responsibilities include:
- Assistin administrativeprocess,update andmaintainpolicies and procedures, referrals,payments, database.
- Handle administrative requests and queries fromAccount andRegionalmanagers.
- Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
- Buildingandmaintainingstrong relationshipswithagentsand our customer services team.
- UtilisingSalesforce CRM Systemas well as various internal systemsand databases to manage bookingsandgroupsreferrals.
- Dealingeffectively with challenges, resolving complaints,escalating issues to the relevant linemanagersand providingongoing customer support.
- SupportingtheAccountandRegionalManager for the region.
- Demonstratingan excellent knowledge of Kaplan International products.
- To meet and exceed our Key Performance Indicators (KPIs)
- Manage salespipelineto achieve team sales targets and drive results.
- Prepare and providequotesdeveloping relationshipsofboth new and existing partners.
Qualifications
Minimum Qualifications
- Requires 2-5 years related experience
- A true hunter, hungry for new deals and opportunities to d
📌 Customer Service Advisor (Soacha)
🏢 ALPADIA Language Schools
📍 Soacha
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