We are seeking a System Administrator responsible for ensuring the smooth operation of IT services and business applications. This role combines IT support, identity and access management, and infrastructure change execution, requiring strong troubleshooting skills, experience with Single Sign-On (SSO) technologies, and adherence to formal change management processes.

Responsibilities

- Monitor and triage incoming IT support tickets based on priority, impact, and urgency
- Categorize, assign, and elevate incidents and service requests to the appropriate teams when required
- Track service level agreements (SLAs) and follow up to ensure timely resolution of requests
- Communicate clearly with end users regarding ticket status, progress, and resolution
- Maintain and improve support documentation, triage procedures, and operational runbooks
- Configure and maintain Single Sign-On (SSO) integrations across business applications using protocols such as SAML and OIDC
- Onboard new applications into identity platforms such as Okta, Azure AD, or Google Workspace
- Manage user provisioning, deprovisioning, and group-based access controls through SSO platforms
- Troubleshoot authentication, authorization, and application access issues
- Maintain accurate documentation of SSO configurations and application inventories
- Submit, document,



and execute infrastructure and system changes according to established change management procedures
- Prepare change requests, including risk assessments, rollback plans, and implementation activities
- Coordinate approvals and implementation activities with key stakeholders
- Validate post-implementation results and document outcomes accordingly

Requirements and Qualifications

- 3+ years of experience in System Administration or IT Support
- Experience with identity providers and SSO protocols such as SAML, OIDC, and SCIM
- Experience managing Single Sign-On integrations across business applications
- Familiarity with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow;
- Strong troubleshooting and problem-solving skills
- Strong written and verbal communication skills
- Ability to work independently and effectively manage competing priorities
- Experience following structured change management processes
- Experience managing user access, authentication, and authorization configurations
- Experience as a System Administrator (SysOps)

Nice to Have

- Experience administering Okta, Azure Active Directory, or Google Workspace
- Experience automating operational and administrative tasks
- Experience working in regulated or compliance-driven environments
- Understanding of IT governance, security, and access management best practices

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📌 System Administrator (Colombia)
🏢 Gft Technologies
📍 Colombia