We are looking for detail-oriented, caring, and reliable bilingual professionals to join our on-site patient support team.

This is an on-site, full-time position open to candidates based in Barranquilla, Colombia.

If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.

What You Will Do

- Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
- Schedule patient appointments and manage changes or cancellations
- Provide patients with clear pre-appointment and post-appointment instructions
- Follow up with patients as needed to ensure they have the information they need
- Support clinic operations with coordination and administrative tasks
- Maintain accurate records of all patient interactions
- Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Contract & Compensation

- $5.75 USD per hour
- Paid weekly in arrears
- Independent contractor position

Important Information

- This is a full-time, on-site opportunity
- Candidates must be fluent in English and Spanish




- Applications and resumes must be submitted in English
- Only candidates based in Barranquilla, Colombia will be considered for this posting

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

- Resume and Pre-Screen Questionnaire Review
- One-Way Video Interview
- Live Interview
- Final Interview

Requirements:

What We’re Looking For

- Full professional fluency in both English and Spanish, written and spoken
- At least 1 year of experience in customer service, patient support, or a similar client-facing role
- Strong written communication skills with attention to grammar and clarity
- Comfortable learning and navigating multiple software tools and platforms
- Strong organizational skills and the ability to manage multiple tasks at once
- A patient, empathetic, and professional communication style at all times
- Currently residing in or near (within traveling distance of) Barranquilla, Colombia
- CRM experience
- Appointment scheduling experience
- Inbound and outbound phone calls, email, text messages, and web chat experience

#J-18808-Ljbffr

📌 Bilingual Patient Support Agent (Barranquilla)
🏢 Resolv Global
📍 Barranquilla