- Lead Addi’s Corporate IT function, team, infrastructure, networking, and vendors
- Establish and operate a structured IT service-management model with intake channels, ownership, priorities, SLAs, escalation paths, and stakeholder communications
- Define service baselines and annual targets for response time, resolution time, SLA attainment, backlog age, reopen rate, and internal customer satisfaction
- Maintain a visible weekly service dashboard and eliminate root causes of high-volume ticket categories
- Build and develop a high-performing CorpIT team with clear roles, service ownership, coverage expectations, operating cadences, 1:1s, feedback, and development plans
- Lead complex incidents and escalations across networks, endpoints, identity, collaboration tools, office connectivity, and critical SaaS platforms
- Implement incident workflows, monitoring, alerting, runbooks, asset records, network diagrams, and support documentation
- Own the CorpIT roadmap and deliver network upgrades, office connectivity improvements, endpoint lifecycle enhancements, tooling migrations, monitoring enhancements, automation, and service-management maturity projects
- Manage LAN/WAN, Wi-Fi, VPN, DNS, DHCP, internet links, firewalls, and network segmentation
- Establish capacity, redundancy, monitoring, backup, and recovery standards for corporate infrastructure
- Maintain hardware, software, license, vendor, contract, warranty, and ownership inventories across the asset lifecycle
- Ensure endpoint baselines, patching, configuration, encryption, and device management meet security and audit requirements
- Manage vendors, contracts, service performance, escalations, renewals, and costs




- Produce the operating budget and forecast, identifying optimization opportunities
- Build relationships with People, Finance, Legal, Procurement, Workplace, Cybersecurity, Engineering, and business leaders

Requirements

- 7+ years in Corporate IT, IT operations, infrastructure, networking, or service management
- 2+ years leading teams
- Demonstrated experience leading IT operations or corporate technology teams
- Experience setting expectations, delegating, coaching, and managing performance
- Hands-on technical depth to guide incident and deployment resolution
- Experience implementing incident, request, problem, change, asset, and knowledge management practices
- Experience building support tiers, SLAs, prioritization frameworks, and continuous-improvement routines
- ITIL certification desired but not required
- Strong Level 1/Level 2 support experience troubleshooting hardware, operating systems, identity, SaaS, peripherals, and connectivity issues
- Experience handling complex, multi-layer escalations under time pressure
- Deep knowledge of TCP/IP, subnetting, VLANs, routing, switching, Wi-Fi, VPN, DNS, DHCP, NAT, firewalls, and QoS
- Experience implementing or operating network monitoring and alerting




- Experience owning cross-functional IT projects end to end
- Experience forecasting and optimizing hardware, software, connectivity, and support spend
- Experience negotiating and managing vendor SLAs, escalations, and renewals
- Experience with least privilege, MFA/SSO, endpoint hardening, patching, encryption, and secure configuration
- Experience managing hardware, software, and license inventories throughout the asset lifecycle
- Professional fluency in Spanish and English
- Experience with cloud-managed corporate infrastructure is a plus
- Regulated-environment experience and exposure to ISO 27001, ITGC, or SOC 2 is a plus

Core Competencies

Demonstrates expertise in leading Corporate IT functions, managing infrastructure, and optimizing service management processes. Proficient in incident management, vendor relations, and ensuring compliance with security standards.

Highest-signal resume keywords

- Corporate IT Leadership
- Incident Management
- Network Infrastructure Management
- Vendor Management
- ITIL Certification

ATS Optimization Keywords

Hard Skills

- TCP/IP
- Subnetting
- VLANs
- Routing
- Switching
- Wi‑Fi
- VPN
- DNS
- DHCP
- Endpoint Hardening

Soft Skills

- Team Leadership
- Coaching
- Performance Management
- Stakeholder Communication
- Relationship Building

Certifications & Qualifications

- ITIL Certification

Industry Keywords

- ISO 27001
- ITGC
- SOC 2
- Regulated Environment
- Service Level Agreements

Tools & Technologies

- Network Monitoring
- Incident Workflows
- Asset Management
- SaaS Platforms
- Collaboration Tools

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📌 IT Manager (Bogotá)
🏢 Jobtailor
📍 Bogotá