Lead complex, cross-functional programs from initial scoping through implementation, measurement, and post-launch review.
Translate business priorities into structured projects with clear milestones, owners, dependencies, success metrics, and decision points.
Establish project governance by facilitating working sessions, maintaining documentation, and providing updates to stakeholders and executive sponsors.
Partner with Operations, R&D;, Engineering, Legal, and Sales to set program goals and coordinate execution.
Lead initiatives improving customer and employee experiences across onboarding, payroll, benefits, immigration, and ongoing support.
Build and maintain dashboards, project trackers, and performance reporting covering progress, risks, and business impact.
Develop presentations, executive updates, decision documents, and project debriefs for leadership.
Conduct post-implementation reviews, document lessons learned, and ensure improvements are sustained.
Report to the Vice President of Employment Solutions.

Requirements

- 5+ years of experience leading project or program management initiatives, preferably within SaaS, HR technology, payroll, global employment, or another operationally complex environment.
- Demonstrated ability to manage multiple cross-functional projects with competing priorities, dependencies, and deadlines.
- Strong stakeholder-management skills, including the ability to establish accountability, provide constructive feedback, navigate conflict, and elevate concerns appropriately.




- Proficiency with Google Slides, Google Sheets, Google Docs, and AI tools (i.e., ChatGPT, Claude).
- Excellent communication skills, with the ability to create clear and concise presentations for stakeholders.
- Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
- Comfortable operating across general teams, time zones, and rapidly shifting priorities.
- Must be located in Medellín, Colombia, as indicated by the application questions and location field.

Core Competencies

Demonstrates expertise in leading complex, cross-functional programs with a focus on project governance, stakeholder management, and performance reporting. Proficient in utilizing tools for project tracking and communication while ensuring alignment with business priorities and operational goals.

Highest-signal resume keywords

- Project Management
- Stakeholder Management
- Cross-Functional Collaboration
- SaaS Experience
- Performance Reporting

ATS Optimization Keywords

Hard Skills

- Project Governance
- Program Management
- Performance Reporting
- Post-Implementation Review
- Documentation Management

Soft Skills

- Excellent Communication
- Highly Organized
- Detail-Oriented
- Conflict Navigation
- Constructive Feedback

Industry Keywords

- HR Technology
- Payroll
- Global Employment
- Operational Complexity

Tools & Technologies

- Google Slides
- Google Sheets
- Google Docs
- AI Tools

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📌 Program Manager (Medellín)
🏢 Jobtailor
📍 Medellín