adidas Manager Order Management & Fulfillment Marketadidas Manager Order Management & Fulfillment MarketDepartment DTC – eComDirect Reporting Line Sr. Manager Post Orders OperationsIndirect/Second Reporting Line Director Post Orders OperationsSubsidiary/Country LAMLocation ColombiaGSMS Grade M4Personnel Managed YesPurpose & Overall Relevance for the Organization: As the eCommerce Order Fulfillment Manager, you will be the primary contact responsible for ensuring the highest level of service in order fulfillment, including handling orders and returns. Your role will involve managing the daily performance of orders and returns, leading the eCommerce/Marketplaces order process in collaboration with the Customer Service team and other internal stakeholders. You will also be leading new Marketplace implementations and operational enhancements to achieve excellence.Key ResponsibilitiesAccountable to identify and implement B2C fulfillment innovation trends based on market demand, research and consumer insights.Define and establish new consumer fulfillment processes to reduce costs / complexity and to increase consumer satisfaction (CSAT / NPS).Drives Cross-Functional Governance between Tech, Supply Chain, and Retail Ops to ensure technical scalability during the year, especially during peak seasons (Black Friday, Cyber).Be the center of excellence and first point contact on eCommerce fulfillment requests.Monitor key KPIs, SLAs,



3PL performance and cost developments.Reporting and summarizing operational status regularly.Responsible for supporting and coordinating eCommerce Omnichannel related demands.Assure on‑time returns E2E process from pick‑up to processing. Key role to guarantee speed of refunds to eCom consumers.Drive consumer service satisfaction.Contact appropriate support locally and globally teams to solve any issue regarding ecom order fulfillment, assure solutions and/or follow escalation processes.Support project implementations/go‑lives/sustain phases for LAM countries.Detail Oriented and manage multiple priorities under tight timelines.Quickly adapt to changing business processes and business partners.Key RelationshipsCustomer Service TeamsOperations & Services TeamDigital Analytics teamsadidas LAM MarketsGlobal IT and projects teamsLocal LAM warehouse teamsRegional DTC & DPC teamsKnowledge Skills And AbilitiesUniversity degree or equivalent education requiredBroad and deep theoretical understanding of functional areaMinimum 5 years of experience in job or job functionRequisite Education and Experience / Minimum Qualifications5 Years of experienceadidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.#J-18808-Ljbffr

📌 Manager Order Management & Fulfillment - Digital (Colombia)
🏢 Adidas
📍 Colombia