As a Sea Logistics Customer Care Specialist, you will be a key point of contact for our customers, combining your logistics expertise with a strong customer-oriented approach to ensure smooth operations and lasting relationships.

How you create impact

- Manage and support a portfolio of customers, ensuring a high level of service, satisfaction, and engagement.
- Build and strengthen operational relationships with customers through proactive communication and regular follow-up.
- Provide timely and accurate information regarding import operations and shipment status.
- Manage customer requests and ensure timely follow-up of cases and operational requirements.
- Work closely with internal teams, including Operational Care and Commercial teams, to provide effective solutions to customer needs.
- Monitor shipment exceptions and identify opportunities for process improvement.
- Support customers in the use of KN applications and digital tools, encouraging greater automation and efficiency.
- Maintain accurate and updated customer and operational information in the relevant systems.
- Follow up on customer requirements, potential risks, and outstanding issues to ensure operational continuity.
- Contribute to customer retention, reactivation, and the overall profitability of assigned accounts.

What you would like you to bring




- Professional degree or relevant background in International Business, Foreign Trade, Logistics, Supply Chain, or related fields.
- Minimum 2 years of experience in international logistics, foreign trade, freight forwarding, customer service, or supply chain.
- Experience in import operations.
- Experience in customer service and customer relationship management.
- Knowledge of international logistics processes and shipment follow-up.
- Strong communication, organization, and follow-up skills.
- A leadership mindset, with autonomy, proactivity, and ownership.
- Ability to manage multiple requests and priorities in a dynamic environment.
- Intermediate-advanced / conversational English, with the ability to confidently maintain a conversation.
- Customer-oriented mindset and strong stakeholder management skills.

What’s in it for you
- Be part of a general logistics company and an international team.
- Develop your career within the Sea Logistics business.
- Work in a dynamic environment where customer experience and operational excellence are key.
- Opportunities to strengthen your expertise in international logistics, imports, customer care, and supply chain.
- Access to Kuehne+Nagel employee benefits and professional development opportunities.

📌 Sea Logistics Customer Care Specialist – Sea Logistics (Import) (Bogotá)
🏢 Kuehne+Nagel
📍 Bogotá