We are looking for detail-oriented, caring, and reliable bilingual professionals to join our on-site patient support team.In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.This is an on-site, full-time position open to candidates based in Barranquilla, Colombia.What You Will DoRespond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chatsSchedule patient appointments and manage changes or cancellationsProvide patients with clear pre-appointment and post-appointment instructionsFollow up with patients as needed to ensure they have the information they needSupport clinic operations with coordination and administrative tasksMaintain accurate records of all patient interactionsHandle multiple communication channels at the same time while keeping a calm, professional tone throughoutContract & Compensation$5.75 USD per hourPaid weekly in arrearsIndependent contractor positionImportant InformationThis is a full-time,



on-site opportunityCandidates must be fluent in English and SpanishApplications and resumes must be submitted in EnglishOnly candidates based in Barranquilla, Colombia will be considered for this postingHiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Resume and Pre-Screen Questionnaire ReviewOne-Way Video InterviewLive InterviewFinal InterviewRequirements:What We’re Looking ForFull professional fluency in both English and Spanish, written and spokenAt least 1 year of experience in customer service, patient support, or a similar client-facing roleStrong written communication skills with attention to grammar and clarityComfortable learning and navigating multiple software tools and platformsStrong organizational skills and the ability to manage multiple tasks at onceA patient, empathetic, and professional communication style at all timesCurrently residing in or near (within traveling distance of) Barranquilla, ColombiaCRM experienceAppointment scheduling experienceInbound and outbound phone calls, email, text messages, and web chat experience#J-18808-Ljbffr

📌 Bilingual Patient Support Agent (Atlántico)
🏢 Resolv Global
📍 Atlántico