- 3–5+ years of experience in NOC, Network Operations, Telecom or Managed Services
- Experience with Cisco / Meraki / SD-WAN
- Knowledge of network monitoring tools
- Experience with ServiceNow or similar ITSM platforms
- Strong customer service and communication skills
- Ability to work in SLA-driven environments and manage multiple incidents
? ≈40 hours/week | Shift-based schedule, including weekends/holidays as required