The Global Talent & Learning Service Delivery Lead is responsible for leading the global delivery of Talent and Learning services through Convatec Business Services (CBS). This role is accountable for service excellence, operational performance, transformation, governance, process standardization, technology enablement, and continuous improvement across a global shared-services environment. The position leads the Talent & Learning service tower, partnering closely with HR Centers of Excellence, People Solutions teams, technology partners, and third-party providers to ensure scalable, efficient, compliant, and employee-centric service delivery.

This role is ideally suited for leaders with significant experience within Global Business Services (GBS), Shared Services, HR Operations, Service Delivery, or Global Capability Centers, who have successfully led large-scale operational teams, transformation initiatives, and global service-delivery models.

Why Join Us This is not a traditional Talent Management or Learning COE role. We are seeking a leader who thrives in operational environments and enjoys building scalable integral services, driving continuous improvement, optimizing service performance, implementing technology solutions, and delivering outstanding employee experiences at scale. You will lead a global Talent & Learning operations tower responsible for supporting employees and managers across multiple regions while partnering with HR COEs to transform strategy into operational excellence.

Key Responsibilities Shared Services & Service Delivery Leadership - Lead global Talent & Learning service delivery across regions.

- Establish and maintain service-delivery standards, SLAs, KPIs, and governance mechanisms.
- Drive operational excellence through standardization, simplification, automation, and continuous improvement.
- Lead teams operating within a global shared-services environment.

Operational





Excellence & Transformation - Execute service transformation initiatives and operating-model enhancements.

- Identify opportunities for automation, AI enablement, digitization, and self-service expansion.
- Lead large-scale process redesign initiatives across global operations.
- Drive continuous improvement using operational excellence methodologies. Performance & Governance - Own service performance, operational controls, risk management, and compliance activities.
- Develop and manage service-performance dashboards and executive reporting.
- Lead governance forums with COEs, HR Operations leaders, and business stakeholders.
- Manage third-party providers and vendor performance.

Technology

Enablement - Partner with HR Technology teams to enhance Talent and Learning platforms.

- Drive adoption of HR technology solutions and digital-service capabilities.
- Utilize operational analytics and performance metrics to support decision-making.

Qualifications Education - Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field.

- Master's degree preferred.

What Will Make You Successful Required

Experience - 10+ years of progressive HR, Shared Services, GBS, or Service Delivery experience.

- 5+ years leading global HR Shared Services, GBS Operations, HR Operations, Talent Operations, Learning Operations, or Service Delivery teams.
- Experience managing global operational teams in a multinational matrix environment.
- Experience owning service-delivery metrics, SLAs, KPIs, governance forums, and operational performance.




- Demonstrated success leading global process standardization, transformation, or automation initiatives.
- Experience managing outsourced providers, vendor relationships, and delivery partners.

Preferred Experience - Experience within a mature Global Business Services or Shared Services organization.

- Experience leading global service towers or functional operations across multiple regions.
- Experience with HR Case Management, ServiceNow, Workday, SuccessFactors, or similar enterprise platforms.
- Exposure to Lean, Six Sigma, Operational Excellence, or Continuous Improvement methodologies. Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs.

Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

To learn more please visit: http://www.convatecgroup.com.

📌 Global Talent & Learning Shared Services Lead (Bogotá)
🏢 Convatec
📍 Bogotá