Customer Service & Sales Representative – Second Shift
Location: Remote – Latin America or South Africa
Schedule: Second Shift – approximately 1:00 PM–9:00 PM Central Time, with weekend coverage
Preferred Schedule: Tuesday–Saturday
Experience: Approximately 4–8 years in a relevant customer-facing role, ideally supporting U.S.-based customers
About Our Client
Our client is a growing electrical services company with an expanding home service division serving residential customers.
The company has reached an important stage of growth within its home services operation. The division currently has approximately nine field technicians, creating a growing volume of inbound customer inquiries, service requests, estimates, appointments, and administrative work.
As field capacity has expanded, the customer service infrastructure supporting those technicians also needs to scale.
Currently, a single U.S.-based Customer Service Representative manages much of the customer-facing workload. While this structure has supported the business to date,
increasing demand means the existing CSR is reaching capacity.
One of the company's largest opportunities is extending customer coverage beyond traditional working hours.
A significant number of prospective customers discover our client through channels such as Google Ads and call during the late afternoon, evening, and weekends. Calls coming in between approximately 4:00 PM and 7:00 PM, as well as weekend inquiries, are not always captured immediately.
For a home services company, response time matters. Customers experiencing an electrical issue or looking for service may simply contact the next provider if their initial call is not answered.
The client is therefore expanding its customer service team by adding a dedicated second-shift professional who can capture these opportunities while also proactively helping the company convert existing quotes into booked work and collect outstanding accounts receivable.