About PlacidWay PlacidWay is a integral leader in
medical tourism, helping patients access high-quality, affordable
healthcare abroad. We connect patients with trusted medical
providers worldwide and offer a seamless, end-to-end patient
experience. Our goal is to make healthcare more accessible,
transparent, and patient-centered through innovative technology and
world-class service. Position Summary PlacidWay is seeking a highly
motivated and results-oriented Customer Service Representative to
join our team. As a key member of the patient care team, the
Customer Service Representative will play a crucial role in
contacting incoming patient leads and helping them navigate their
healthcare journey. This position requires exceptional
communication skills, a customer-first mindset, and a
sales-oriented approach to ensure every patient receives
outstanding care from start to finish. You will be responsible for
building trusted relationships with patients, understanding their
medical needs, and connecting them with the right healthcare
providers.



The role requires proactive coordination of discussions
between patients and providers, driving sales, and ensuring an
exceptional patient experience. Key Responsibilities Customer
Engagement : Contact incoming patient leads via phone calls,
emails, and online messaging to understand their medical needs and
guide them through the process of selecting the right healthcare
provider. Building Relationships : Establish and maintain
trust-based relationships with customers by offering personalized,
empathetic support throughout their healthcare journey. Provider
Coordination : Facilitate communication between customers and
medical providers, ensuring seamless discussions and exchanges of
information. Sales and Negotiation : Utilize sales skills to drive
conversions, ensuring patients are matched with the most
appropriate providers. Demonstrate the ability to close deals and
negotiate where necessary to meet customers and business
object

📌 Customer Service Representative (Norte de Santander)
🏢 PlacidWay
📍 Norte de Santander