Senior Operations Assistant

Employment Type: Part-time, Independent Contractor (~20 hours/week)

Work Model: Remote

Work Hours: US Business Hours alignment (Phoenix / Mountain Standard Time overlap required)

Role Overview

We are seeking a proactive, highly organized, and bilingual-preferred Senior Operations Assistant to manage day-to-day sales, scheduling, customer service, and administrative operations across two fast-growing small businesses: a commercial/residential cleaning company and a residential construction firm.

In this generalist, high-ownership role, you will split your time roughly 50/50 between driving top-of-funnel cleaning sales (converting inbound leads via Google Meet and phone calls, dispatching crews across the Greater Phoenix area) and coordinating administrative, project tracking, and customer communications for the construction arm. Working directly alongside the owners, you will take operational tasks off their plates, optimize scheduling logistics, and maintain a high standard of client responsiveness.

Key Responsibilities

1. Cleaning Business: Sales,



Scheduling & Customer Operations

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Inbound Sales Conversions: Respond promptly to incoming customer inquiries; conduct Google Meet and phone discovery calls to explain service tiers, answer client questions, and close new residential and commercial cleaning accounts.

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Crew Dispatch & Logistics: Schedule and dispatch cleaning crews efficiently across the Greater Phoenix area, optimizing routing, job duration, and travel times.

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Lead & Opportunity Tracking: Maintain proactive follow-ups with prospective clients, network referrals, and active accounts to maximize job conversion and client retention.

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Schedule Optimization: Adjust schedules dynamically for job additions, cancellations, or delays, ensuring clear, real-time communication with both field crews and customers.

2. Construction Business: Operations & Project Administration

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Project & Administrative Coordination: Provide

📌 Operations Assistant (Bogotá)
🏢 Somewhere
📍 Bogotá