Operations

Bogotá, Colombia

Technical Support Representative

Join our team today and unleash your full potential

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing integral company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self,



and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission

To create conditions within which people can thrive

Job Description

As a Technical Support Representative, you will be responsible for identifying customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. Carefully attending to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

This is 50% Technical Support and 50% Customer Service and Sales and will cater both

📌 Technical Support Representative (Bogotá)
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📍 Bogotá