We are looking for an experienced IT Level 2 Support Specialist to provide advanced technical support, troubleshoot complex issues, and ensure the smooth operation of IT systems and infrastructure.

Responsibilities
- Provide Level 2 technical support for hardware, software, network, and system-related issues.
- Troubleshoot and resolve escalated technical problems that cannot be handled by Level 1 support.
- Manage user accounts, permissions, devices, and system configurations.
- Support Windows environments, Microsoft 365, applications, printers, and networking equipment.
- Monitor and troubleshoot network connectivity, VPN, Wi-Fi, and other infrastructure issues.
- Install, configure, and maintain computers, software, and IT equipment.
- Document issues, solutions, and procedures in the ticketing system.




- Escalate complex issues to Level 3 support or external vendors when necessary.
- Assist with IT projects, system upgrades, deployments, and security initiatives.

Requirements
- 2+ years of experience in IT support or a similar technical role.
- Strong troubleshooting and problem-solving skills.
- Experience with Windows, Microsoft 365, Active Directory, and basic networking.
- Knowledge of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
- Familiarity with ticketing systems and remote support tools.
- Strong communication and customer service skills.
- Ability to work independently and prioritize multiple technical issues.
- Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

📌 Information Technology Specialist (Bogotá)
🏢 O-Max Staffing
📍 Bogotá