Senior Operations Assistant

Employment Type: Part-time, Independent Contractor (~20 hours/week)

Work Model: Remote

Work Hours: US Business Hours alignment (Phoenix / Mountain Standard Time overlap required)

Role Overview

We are seeking a proactive, highly organized, and bilingual-preferred Senior Operations Assistant to manage day-to-day sales, scheduling, customer service, and administrative operations across two fast-growing small businesses: a commercial/residential cleaning company and a residential construction firm.

In this generalist, high-ownership role, you will split your time roughly 50/50 between driving top-of-funnel cleaning sales (converting inbound leads via Google Meet and phone calls, dispatching crews across the Greater Phoenix area) and coordinating administrative, project tracking, and customer communications for the construction arm. Working directly alongside the owners, you will take operational tasks off their plates, optimize scheduling logistics, and maintain a high standard of client responsiveness.

Key Responsibilities

1. Cleaning Business: Sales, Scheduling & Customer Operations

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Inbound Sales Conversions: Respond promptly to incoming customer inquiries; conduct Google Meet and phone discovery calls to explain service tiers, answer client questions, and close new residential and commercial cleaning accounts.

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Crew Dispatch & Logistics: Schedule and dispatch cleaning crews efficiently across the Greater Phoenix area, optimizing routing, job duration, and travel times.

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Lead & Opportunity Tracking:



Maintain proactive follow-ups with prospective clients, network referrals, and active accounts to maximize job conversion and client retention.

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Schedule Optimization: Adjust schedules dynamically for job additions, cancellations, or delays, ensuring clear, real-time communication with both field crews and customers.

2. Construction Business: Operations & Project Administration

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Project & Administrative Coordination: Provide day-to-day operational support to the construction arm—organizing project documents, tracking active job timelines, and keeping administrative records current.

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Client & Vendor Communication: Act as a responsive touchpoint for customer inquiries, providing project updates and coordinating schedule changes.

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Owner Leverage: Proactively follow up on open tasks, manage vendor/contractor updates, and resolve administrative bottlenecks to keep construction projects moving forward on schedule.

Required Skills & Qualifications

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Communication Mastery: Exceptional written and spoken English skills with confidence conducting sales pitches and customer support calls over phone and Google Meet.

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Sales & Customer Operations Experience:



Strong commercial instincts with a proven track record in consultative service sales, client onboarding, or dispatch operations.

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Multitasking & Dispatch Aptitude: Ability to juggle dual-business priorities, manage geographic crew logistics, and adapt to fast-changing schedules.

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Proactive Ownership: A "high-agency" self-starter who follows through on open tasks, flags potential scheduling conflicts early, and operates without needing constant oversight.

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Technology & Systems Literacy: Quick learner proficient in modern scheduling, CRM, Google Workspace, and communication platforms.

Preferred Qualifications

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Bilingual Proficiency: Professional fluency in both English and Spanish (strongly preferred to facilitate clear communication across field crews and diverse client bases).

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Prior experience supporting small businesses in home services, commercial cleaning, residential construction, or trade contracting.

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Physical familiarity with or understanding of the Greater Phoenix, Arizona geography/metro area.

Success Metrics (KPIs)

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Sales Lead Conversion Rate: Consistently closing inbound residential and commercial cleaning leads through Google Meet and phone consultations.

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Dispatch & Route Efficiency: Minimizing crew downtime and transit friction through accurate, organized daily scheduling across Phoenix.

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Operational Relief: Successfully absorbing recurring administrative and client communication workflows to free up executive leadership bandwidth.

📌 Operations Assistant - 21175 (Bogotá)
🏢 Importante grupo
📍 Bogotá