As Virtuagym continues to grow, we are looking for a
passionate International Customer Service Consultant to join our
team. Are you ready to make a integral impact and help clients thrive
in the digital health and fitness industry? Join our Medellín-based
team and contribute to our mission of creating a healthier and
happier world. This is a work-from-home position based in Colombia,
but we are a remote-friendly company, meaning you can work from
other locations within the Americas for up to 4 weeks at a time,
for a maximum of 12 weeks per year. This is a full-time position,
with a start time of 7:00 AM (COL Time). What this role looks like
As an International Customer Service Consultant, you will support
clients across all our markets, ensuring they receive outstanding
service and guidance. Your role will focus on delivering excellent
customer support, strengthening client relationships, and driving
customer success. Some of your key tasks as an International
Customer Service Consultant: Be the first point of contact for our




customers via phone and email; Deliver excellent customer service
by engaging with customers and ensuring a high level of
satisfaction; Build and nurture customer relationships to enhance
retention and loyalty; Offer creative solutions, handle objections,
and de-escalate challenging client situations; Encourage upselling
and cross-selling to maximize customer lifetime value; Address
churn risks, cancellations, and payment-related queries;
Investigate and resolve system issues collaboratively with the
product department; Contribute to departmental process enhancements
through feedback and project participation. What you will bring to
the team: Fluent English proficiency (written and verbal) is
required. Strong written and oral communication skills. Additional
languages are a bonus. Prior experience in SaaS/software customer
support (this is not a call center role). You are tech-savvy and a
natural problem solver who can empathize with customers. O

📌 International Customer Service Consultant (Barranquilla)
🏢 Virtuagym
📍 Barranquilla