ABOUT Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally. RESPONSIBILITIES 1. Complex Incident Management: Beyond daily consulting, act as the final escalation point for L1 issues. Lead the troubleshooting of high-priority (P0/P1) incidents involving complex hybrid cloud architectures. 2. Product & Engineering Synergy: Not just "tracking" bugs, but providing deep-dive technical insights to R&D; teams. Influence the product roadmap by identifying systemic architectural flaws and proposing optimization solutions. 3. Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA). Use diagnostic tools not just to "avoid risks" but to design high-availability (HA) and disaster recovery (DR) strategies. 4. Knowledge Empowerment: Create and maintain high-quality technical documentation, troubleshooting playbooks,



and internal Knowledge Base (KB) articles to improve the overall team’s technical capability. REQUIREMENTS Work Experience Requirements Experience: 3-5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture. Good knowledge of IT infrastructure: candidates with ONLY pure IT helpdesk or software background will not be considered. Proven Track Record: Experience in supporting Fortune 500 or large-scale enterprise customers. Project Leadership: Demonstrated ability to lead complex cloud migration projects or large-scale system troubleshooting under high pressure. Certification (Highly Preferred): Alibaba Cloud ACP (Professional) or ACE (Expert) level. Equivalent certifications like AWS Professional/Specialty, Azure Solutions Architect, or Google Cloud Professional Architect. Working Skills Requirement 1. Infrastructure Mastery: Deep understanding of Linux/Windows kernel tuni

📌 Technical Support Engineer (Bogotá)
🏢 Set Europa
📍 Bogotá